Our Care Approach

1. Private Care Services

We provide private in-home care services to people looking for extra help and support at home. This can either be once-off, short term (temporary) or long term (ongoing) basis. Clients can call us to organise in-home supports and services. One of our Registered Nurses will collaborate with you to discuss your personal care needs and preferences and create a support plan. Clients are encouraged to call and book at least 1 week before day of service so we can have ample time to organise a carer or nurse that matches your requests.

Private care services can benefit older Australians that are not eligible for government funding, older Australians allocated government funding but requiring more help at home, older Australians awaiting for government funding to be allocated, and adults with Private health insurance with home care coverage requiring post hospital care at home or in the community. 

2. Support at Home (Aged Care)

We provide in-home supports and services to participants >65 years old with a Support at Home funding. Participants approved and allocated Support at Home funding can choose us their main home care services provider. We will work together with you and your approved provider to provide in-home supports and services that are tailored to your personal preferences. We will encourage you to exercise control and choice when you choose us as your service provider. We are partners with reputable self management registered providers as associated service provider. Please reach out to us to know who we partner with.

The self management registered provider of your choice will provide financial management, care management, manage compliance, and budget management. We coordinate and provide services for you. You will have a choice to choose workers that best match to you to provide you with care supports or services.  

3. Brokerage Services

We partner with registered Support at Home approved providers to provide short-term or ongoing staffing solutions to provide in-home support and services to their clients. We offer and provide the workforce support (where needed) to approved providers that share same values as us. We remain transparent and respectful of our relationship. We do not solicit, approach or entice your clients to join us at any time.

4. Care Management Services

We have experienced Registered Nurses who can provide private case management to assist our clients with accessing supports and services by coordinating care services to meet their personalised needs.

Our Registered Nurses will assist with
   ✔️Care planning development
   ✔️Service Coordination
   ✔️Collaborating with other health care providers involved in your care
   ✔️Comprehensive nursing assessments

Care management services are suitable for self funded and self managed Support at Home participants.

Care management services incur an out-of-pocket fee depending on services the client needs.

5. Community Nursing Services

Our team consists of Enrolled and Registered Nurses that are skilled and experienced to provide community nursing services to clients requiring complex care in our communities. A referral for Community Nursing Services is required and can be completed by your GP, Specialist, Nurse Practitioner, hospital discharge planners/social workers. Our community nursing services include:

  ✔️ Comprehensive Nursing Assessments
  ✔️ Staples & Sutures removal
  ✔️ Stomal therapy
  ✔️ Wound care and management-Acute and Chronic
  ✔️ Medication administration & management
  ✔️ Falls management and education
  ✔️ Diabetes monitoring & management
  ✔️ Chronic disease monitoring
  ✔️ Wellbeing & Health monitoring
  ✔️ Continence assessments & management
  ✔️ Catheter care and management (IDC and SPC)
  ✔️ Injection administration
  ✔️ Compression stockings & bandages application
  ✔️ Telephone nurse advice & support

Other specialised Nursing Care including: 

  ✔️ Palliative care support
  ✔️ Dementia care

We are a Registered Community Nursing Service Provider with Work Safe VIC and Transport Accident Commission (TAC). This service aims to facilitate an early and convenient discharge from hospital, acting as an alternative to in-hospital care to transition home. We bill Work Safe and TAC directly.

6. NDIS Supports (Self Managed & Plan Managed) 

 

We are able to provide the following core supports to Self-Managed and Plan-managed NDIS participants. 

✔️ High Intensity Daily Personal Activities & Nursing Supports i.e. Skin care & Wound management, Medication assistance & management, Catheter management, Health monitoring, Colostomy care, Bowel management, Nursing assessments, PEG/Enteral feeding, Diabetes monitoring & management, Injections administration.

7. DVA Household Services